Privacy and Confidentiality

The Charleville and District Community Support Association Incorporated is committed to the principles outlined in the Privacy Act and has in place procedures that ensure compliance with the legislation.  To protect your privacy we will:

  • Ensure maintenance of files in a secure place.

  • Ensure all information relating to clients of the organisation is confidential and will not be released or disclosed without the client’s permission.

  • Ensure permission to share information will be sought only when sharing is necessary to ensure appropriate services are delivered.

  • Ensure the provision of information to people outside the organisation will only be authorised by the Centre Coordinator.

  • Ensure assessments and reviews of clients are conducted in private with the appropriate staff member and any advocate or support person.

  • Ensure the provision of the information is voluntary; but if this information is not provided, the organisation may not be able to process the enquiry.