At the Charleville and District Community Support Association Incorporated, we are committed to protecting the privacy and confidentiality of all individuals who access our services. We understand the importance of handling personal information with care, transparency, and accountability.

We comply with all applicable privacy laws, including:

• The Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs)

• The Information Privacy Act 2009 (Qld), which governs how Queensland public sector agencies handle personal information

• The Human Rights Act 2019 (Qld), which upholds individuals’ rights to privacy, dignity, and protection from discrimination

• The Child Protection Act 1999 (Qld) and Domestic and Family Violence Protection Act 2012 (Qld), where applicable, in relation to safety and reporting obligations

Our Commitment to Privacy and Confidentiality

Charleville and District Community Support Association Incorporated implements strict procedures to ensure compliance with legislative requirements and the ethical handling of all personal information. Specifically, we:

• Store client files securely, whether in physical or electronic form, to prevent unauthorised access, loss, or misuse

• Treat all client information as confidential, only collecting what is necessary for service delivery, and never disclosing it without the client’s informed consent

• Seek permission to share information only when it is essential for coordinating care, referring to other services, or supporting client wellbeing

• Limit external disclosure of information to circumstances where it is authorised by the Centre Coordinator, required by law, or necessary to prevent serious harm

• Conduct assessments and service planning in private, ensuring clients feel safe and supported, and may have an advocate or support person present

• Inform clients that providing personal information is voluntary, while also advising that withholding key details may affect the level or type of service we are able to provide

Charleville and District Community Support Association Incorporated takes an inclusive and non-discriminatory approach to service delivery. We provide equitable access and respect to all clients, regardless of age, gender, sexual orientation, race, cultural identity, language, religion, disability, income, or location.

Your Rights as a Client

When you access services from Charleville and District Community Support Association Incorporated, you have the right to:

• Be treated with dignity, respect, and without discrimination

• Feel safe and supported when engaging with our services, whether in the Neighbourhood Centre or in outreach settings

• Have your personal information handled lawfully and respectfully, in accordance with our privacy obligations

• Understand how your information will be used, who will have access to it, and the scope and limitations of the service you are receiving

• Choose to be accompanied by a support person during appointments or discussions

• Access information about you that we hold, subject to limited exceptions permitted by law

• Make a complaint if you believe your rights have not been respected or if our services have not met appropriate standards

• Have complaints responded to fairly, confidentially, and without fear of retribution, through our established grievance process

Need More Information? 

If you would like to know more about how we manage your personal information, or if you wish to access your records or lodge a privacy-related concern, please contact us on (07) 4654 1307.