Rights and Responsibilities

 

 

The Charleville and District Community Support Association Incorporated is committed to delivering a high standard of service to consumers regardless of age, sex, sexuality, race, creed, language, ethnic and cultural background, religion, disability, socio-economic disadvantage, or geographical location.

As a consumer of The Charleville and District Community Support Association Incorporated you:

  • Have the right to be treated with respect and dignity.

  • Have the right to feel safe when in the Neighbourhood Centre environment and when receiving services in or outside of the Centre.

  • Can assure that your personal information will be treated respectfully and within the bounds of the organisations’ confidentiality policy.

  • Have the right to adequate physical access to the building, regardless of disability.

  • Have the right to all information regarding the service they are receiving, including how the service works, its scope and its limitations.

  • Have the right to have a support person with you during any contact with the organisation.

  • Have the right to make complaints regarding services if high standards have not been met and if the above rights have been disregarded.

  • Have the right to have complaints fairly dealt with, using the consumer grievance procedure.